In our modern society, businesses, private and public realise the importance of customer feedback as an integral part of their continuous improvement programmes. Continuous improvement programmes are designed to ensure the goods or service supplied are the very best possible for the customers they serve. Our medical practice, West Wight Practice (Brookside and Yarmouth) like many other medical practices throughout the UK, have realised the importance of its patients (customers) views and opinions in making the best use of the available health care which it provides within the practice.
Additional to good existing links with Parish Counsellors from Freshwater, Totland and Yarmouth, West Wight Practice have used Patient surveys to gain opinion about the services it provides. Patient surveys will continue to play a part in improving services, but they are expensive and time consuming to organise and limited by the questions they ask. Recent examples of patient surveys undertaken by West Wight Practice include;
- Seeking patient opinion regarding the new booking system
- General survey regarding the services provided within the practice.
(Results of these surveys can be found under Patient Surveys)
Without wishing to compromise the excellent relationship with the Parish Councils and provide a more direct interface to gain ideas and opinions, the Practice decided to set up a Patients Participation Group (PPG) with a small number of patients willing to voice their opinion, in a positive way, on matters relating to the services provided. PPG’s are used by many practices throughout the UK. Our PPG is made up of a number of patients, approx. 12 in total, selected from all patient groups within the practice. Each patient group member agrees to abide by a code of practice (Patient Group Charter – see link below) and gives time on a volunteer basis to attend regular meetings throughout the year with representatives of the practice management team. The role of the PPG is “To improve communication between the service providers, the group and the wider population and promote a patient perspective enabling patients to access and make best use of the available health care”.
Our PPG has been running for a little over 12 months. During this time we have held several meetings with the practice management team (see Minutes below), recruited a number of new members and contributed to improvements with the practice. We are now a member of the National Association of Patients Groups (follow the link below). This provides us with an insight into how other practices around the UK delivers their services. It also provides us, the patient, the opportunity to be involved in the debate about the way our health service is run.
As we move forward within 2013 we are in the process of setting our agenda for the coming year and your thoughts would be most welcome. We now have a patient email address iwccg.WestWight-PPG@nhs.net which will allow patients within the practice to contact us directly. We look forward to hearing from you.
Please note that this email address is not for voicing your concerns or complaints. The Practice has its own internal complaints procedure. Please contact the Practice Manager for more information.
The patient group members
Newsletter no 2 - July 2014 (.doc)
Patient Participation Group Report 2014/15 (.doc)
West Wight Patient Participation Report - 2014 (.doc)
PPG Report 2013 (.doc)
West Wight Patient Participation Report - March 2012 (.doc)
Minutes Of Meeting No 22 - 21st November 2016 (.docx)
Minutes Of Meeting No 21 - 3rd October 2016 (.doc)
Minutes Of Meeting No 20 - 18th May 2016 (.doc)
Minutes Of Meeting No 19 - 25th February 2016 (.doc)
Minutes Of Meeting No 18 - 24th September 2015 (.doc)
Minutes Of Meeting No 17 - 21st May 2015 (.doc)
Minutes Of Meeting No 16 - 25th February 2015 (.doc)
Minutes Of Meeting No 15 - 27th November 2014 (.doc)
Minutes Of Meeting No 14 - 28th August 2014 (.doc)
Minutes Of Meeting No 13 - 29th May 2014 (.doc)
Minutes Of Meeting No 12 - 3rd April 2014 (.doc)
Minutes Of Meeting No 11 - 2nd February 2014 (.doc)
Minutes Of Meeting No 10 - 11th December 2013 (.doc)
Minutes Of Meeting No 9 - 16th October 2013 (.doc)
Minutes Of Meeting No 8 - 11th September 2013 (.doc)
Minutes Of Meeting No 7 - 12th June 2013 (.doc)
Clinical Commissioning Group Overview - June 2013 (.doc)
Minutes Of Meeting No 6 - 13th March 2013 (.doc)
Minutes Of Meeting No 5 - 5th February 2013 (.doc)
Minutes Of Meeting No 4 - 27th November 2012 (.doc)
Minutes Of Meeting No 3 - 31st July 2012 (.doc)
Minutes Of Meeting No 2 - 28th February 2012 (.doc)
Minutes Of Meeting No 1 - 4th October 2011 (.doc)
Patients Group Charter (.doc)